Orders
If you're having concerns about your order, here you can find the general information that may help with your purchase at Vaylor.
Where Is My Order? - Tracking & Shipping Confirmation Guide
Once your order is placed, a confirmation email is usually sent within 10 minutes from info@vaylor.co to confirm we’ve received your purchase and are preparing it for shipment
Most orders ship within 1–2 business days if items are in stock. Out of stock items will be noted at checkout or our team will contact you with an estimated shipping time. Orders placed on weekends or Fridays will be shipped on the next business day
If you haven’t received a confirmation within two business days, check your inbox, spam folder, any other email used at checkout, or SMS updates if you provided a phone number. If you still can’t find it, contact us with your full name, email, and shipping address and we will resend your confirmation and assist you
Received the Wrong Item? - Guide
We’re sorry if you received an incorrect item. To get a replacement quickly, please email info@vaylor.co with:
Your order number, full name, and shipping address
A clear photo of the item you received and its packaging
The name of the item you were supposed to receive
Once we have these details, we’ll send a free replacement as soon as possible. Our goal is to make sure you get the correct Vaylor jewelry quickly and without hassle.
When Will My Order Arrive?
All Vaylor orders are processed and shipped within 48 hours of placement. Delivery times depend on your location and chosen shipping method. Standard shipping can take up to 12 business days, calculated from the date your order is dispatched, not the date it was placed.
Please exclude weekends, holidays, and the day of purchase when estimating delivery. Minor delays may occur due to carrier issues, and we appreciate your patience. For full details, see our Shipping Policy.
Received a Damaged Item?
We’re sorry if your Vaylor product arrived damaged. To get a replacement quickly, email info@vaylor.cowith:
Your order number and delivery address
Clear photos of the damaged item, packaging, and any carrier notes
Once we receive this, we’ll send a free replacement and email you a confirmation along with tracking details. We cover all shipping costs, so please ensure your delivery address is accurate and has a secure mailbox or safe drop off area.
Our goal is to make sure you receive your Vaylor jewelry in perfect condition without delay.
Do I Need an Account to Shop?
You don’t need an account to shop with Vaylor Jewelry. We don’t offer logins at this time, but all your order details are securely stored on our side.
If you have questions about a past purchase or need assistance, simply contact our support team at info@vaylor.co. We’re always ready to help and ensure your shopping experience is smooth and worry free.
How to Change or Cancel Your Order
Need to update or cancel your Vaylor order? Contact us as soon as possible at info@vaylor.co with:
Order Details: Your order number, full name, and email used for purchase
Change Request: Specify any updates, such as a new delivery address (use the Latin alphabet)
If your order hasn’t shipped yet, we’ll make the changes or cancel it and send a confirmation email. If the order is already on its way, changes may not be possible, but failed deliveries are returned to us and can be resent to the correct address at no extra cost.
We’re committed to finding a solution and ensuring your Vaylor jewelry reaches you smoothly.
Why Does My Order Show as Canceled?
If your Vaylor order appears canceled, don’t worry, we never cancel orders without reason and always fulfill purchases made through our store
Common reasons this may happen:
Duplicate Orders: Multiple orders on the same day may be automatically combined, causing previous orders to show as canceled
New Order Number: You’ll receive a new combined order number. Check your email for updates
Spam Folder: Confirmation emails might be redirected to your spam/junk folder
In some cases, a canceled status may appear if an order was placed in the wrong regional store, but your items will still be shipped without issue
If you’re unsure, email info@vaylor.co with your order number, full name, and email, and our team will assist you.
Missing Item in Your Order?
We’re sorry if an item is missing from your Vaylor order. Occasionally, mistakes can occur during packing or transit. To resolve this quickly, please email info@vaylor.co with:
Your order number
Photos of the package, items received, packaging, and packing slip (if available)
Your full address and contact information
Once we have these details, we’ll investigate with our warehouse or carrier and send a replacement for the missing item. We’re committed to ensuring you receive every item you ordered promptly.
How Can I Track My Order?
All Vaylor orders include tracking so you can follow your package from our warehouse to your door
PostNord: Track directly using the provided tracking number
Tracked Letter: Use a universal site like parcelsapp.com
Local Postal Carriers: Depending on your location, track via your local postal service once the package leaves our warehouse or clears customs (e.g., La Poste in France, PostNL in the Netherlands, Correos in Spain)
We provide updates from all carriers to ensure you can monitor your Vaylor order every step of the way.
