Return Window:
You can return Vaylor products within 14 days of receiving your order.

Return Location: Sweden

How to Initiate a Return:

Fill out our Return Form or email info@vaylor.co with:

Full name
Order number
Item name
Reason for return
Note if the item is defective
Confirmation that you’ve read and agreed to the return policy

Return Instructions:
Mark the parcel clearly with your order number and name
Use a tracked shipping service to ensure safe delivery
Take a photo of the parcel and shipping label as proof
For non EU returns, complete a customs declaration (e.g., CN22) and mark the item as “returned goods”

Processing & Refunds:
Once received, returns may take up to 10 business days to process
After processing, refunds or exchanges will be issued as agreed
Our team is available throughout the return process for support

Exchange Window:
You can exchange Vaylor items within 14 days of receiving your order. Exchanges are free of charge.

How to Start an Exchange:
Visit our Exchange Page and complete the exchange request form, or email info@vaylor.co with:

Full Name
Order Number
Item to be exchanged
Reason for exchange (wrong size, defective, etc.)
Note if any items are defective
Confirmation that you’ve read and agree to the Exchange Policy

Processing Your Exchange:
Once we receive your returned item, processing may take up to 10 business days.
Your new item will be shipped free of charge once the exchange is processed.

Exchanging for a Different Value:
Upgrades: Pay the difference if exchanging for a higher-value item. An invoice will be emailed for payment before shipping.
Downgrades: If the new item is lower in value, the difference will be refunded automatically.

Exchanging for a Different Size:
Bracelet sizes:

M: 18 cm + 2 cm extension
L: 20 cm + 2 cm extension
S: 15 cm + 2 cm extension

Contact us if you received the wrong size or need assistance.

Need Help?

Our team is available via info@vaylor.co to ensure a smooth exchange and help you find the perfect fit.

Refund Eligibility:
You can request a refund within 14 days of receiving your Vaylor item. Items must be in the same condition as delivered and include original packaging.

Tracking Your Return:
Use the tracking number from your shipping carrier. Enter it on a universal tracking site like parcelsapp.com to see real time updates.

Processing Your Refund:
Once your return arrives at our warehouse, processing may take up to 10 business days. Refund timelines depend on the payment method:
Credit Card: Usually processed within 24 hours; some banks may take 3-5 business days
PayPal: Typically instant
Klarna, Afterpay & Buy Now Pay Later: Invoice updated within 1-2 business days; payments adjusted or refunded

Important Notes:
Refunds go to the original payment method only
PayPal refunds are available up to 180 days from payment
We cannot change the receiving account for refunds

For questions or help tracking your refund, contact info@vaylor.co. Our team is here to guide you through every step.