Shipping

Every order is shipped from Sweden with PostNord, packed the same day and tracked from door to door.

Rates

PostNord Standard — €4
Delivery in 2–7 business days.
Free on all orders over €45.

PostNord Express — €14
Delivery in 1–5 business days.

Where we ship

We ship across the European Union and to the United Kingdom, Switzerland, Norway, Turkey, Ukraine and Liechtenstein.

Tracking

You'll receive a tracking number by email as soon as your parcel is on its way.

Orders to countries outside the EU may be subject to customs duties or import charges, which are paid by the recipient.

Questions about your order? Email us at info@vaylor.co — we reply within 24 hours.

For orders within the European Union (EU), all import duties and taxes are included, so you won’t pay extra.

For shipments outside the EU, customers may be responsible for import duties, taxes, or other fees when the package arrives in their country. These charges depend on local regulations and are the responsibility of the customer. We recommend checking your country’s import rules before placing an order to avoid surprises.

If a delivery attempt fails, follow these steps to retrieve your Vaylor order:

1. Contact Your Local Carrier: Reach out to your local postal service or courier to find out where your package was redirected, often to a nearby service point or post office.
   
2. Check Tracking: Use your tracking number on the carrier’s website or a universal tracking site to see your package’s current status.
   
3. Arrange Redelivery or Pickup: If redirected, schedule a new delivery or pick up your package at the designated location. Check for any pickup deadlines.
   
4. Look for a Delivery Notice: Check your mailbox or doorstep for any notices with instructions for pickup or rescheduling delivery.
   
5. Verify Your Address: Ensure the delivery address provided at checkout is correct. If it was incorrect, contact the carrier or info@vaylor.co to update it and arrange a new delivery attempt.
   

If you cannot resolve the issue through your local carrier, contact our support team with your tracking number and we will help locate your package promptly

If you’re unsure where your Vaylor order is, follow these steps:

Check the Estimated Delivery Date: Review your order confirmation. Transit times are in business days only, weekends and holidays are excluded.
Tracking Hasn’t Updated Yet: After leaving the origin country, updates may not appear until the parcel reaches the local postal service. Customs clearance or carrier transfers can also delay tracking updates, especially during busy periods or holidays.
Delivery Date Has Passed: There may be an issue with your delivery after reaching your country.

To help us investigate, email info@vaylor.co with:

Whether you’ve experienced delivery issues at this address before and how mail is usually received
Your full shipping address, including apartment or unit number
Any updates from your local postal service after checking the tracking link

Our team will assist you promptly to ensure your Vaylor order reaches you safely.

If your Vaylor order hasn’t shown tracking updates for several days, don’t worry, this can happen while a package moves through customs or switches carriers, especially during busy periods or holidays.

Steps to Follow:

Check Business Days: Compare the number of business days since shipment with the estimated delivery time in your order confirmation.
Allow Extra Time: If the estimated delivery date hasn’t passed, tracking may be delayed but your package could still arrive on time.
After the Estimated Delivery Date: Email info@vaylor.co with:

Any previous mail issues at your address
How mail is usually received (mailbox, mail drop, etc.)
Your full shipping address including apartment/unit number
Any updates from your local postal service after checking your tracking link

We’ll use this information to investigate and help ensure your Vaylor order reaches you safely.

If you need your Vaylor order before a certain date, we can help expedite shipping by upgrading to Express Shipping, but only before the order leaves our warehouse. Once it’s shipped, we cannot modify the delivery method.

To expedite your order:

Contact info@vaylor.co immediately if you need faster shipping.
If Express Shipping costs more than standard shipping, your order will be held until the additional fee is paid.
After payment, your order will be updated, and you’ll receive a new order and shipping confirmation.

After Your Order Ships:

Once with the carrier, they handle delivery. Contact your local carrier for updates if the package has already left our warehouse.
Delivery will occur within the estimated timeframe stated in your confirmation (business days only, excluding weekends and holidays).
Express Shipping carriers may contact you via call, email, or SMS before delivery. Standard shipping is handled by the local post office, which may leave a notice if they cannot deliver.

We’re here to ensure your Vaylor order arrives on time whenever possible.

Vaylor ships from the EU (Sweden) to both EU and non EU countries, including Turkey. Orders shipped from the EU to Turkey may be subject to import fees, typically including Customs Duty and VAT.

Important Update (as of August 21, 2024):

Turkey lowered the customs duty threshold to €30 and increased the tariff rate from 18% to 30%.

As the importer, customers are generally responsible for any applicable fees under local regulations. We understand these changes may affect your order, and our team is ready to help you navigate them.

If you have questions or need assistance regarding import fees for your Vaylor order, contact info@vaylor.co. We’re committed to ensuring your package reaches you smoothly and without issues.

If your Vaylor order hasn’t arrived by the expected delivery date, follow these steps:

Check Tracking: Use the link in your order confirmation to monitor your parcel. Shipping times exclude weekends and holidays.
Assess the Delay: If tracking hasn’t updated or several business days have passed beyond the estimate, contact info@vaylor.co for assistance.
Check Delivery Points: Inspect your mailbox and usual collection spots. Ask household members or neighbors if they received the package.
Contact Local Carrier: Your local postal service may have information unavailable to us.
Customs Clearance: If held in customs, wait for instructions from customs officials.
Provide Full Address: If delays persist, send your full address including apartment/unit number to help us assist you quickly.

Some delays can occur due to customs or high shipping volumes, especially during holidays. Our team is committed to helping ensure your Vaylor order reaches you safely.

If your Vaylor order status says “delivered” but you haven’t received it, follow these steps depending on the delivery method:

For Postal Deliveries:

Wait a Few Days: Tracking may show “delivered” before the package actually arrives.
Check Delivery Spots: Look in your mailbox or usual collection points.
Ask Family/Neighbors: Someone may have picked up the parcel. Look for the black bubble mailer.
Verify with GPS: Some tracking systems provide GPS coordinates for the delivery location (check parcelsapp.com or your carrier).
Contact Local Postal Service: They may have additional information.
Confirm Your Address: Double check your delivery details including apartment/suite numbers.
Follow Up with Us: If still missing after 3 business days, email info@vaylor.co with your order details and steps taken.

For Express Courier (PostNord):

Check your usual delivery area and ask household members.
Use PostNord customer support with your tracking number to get updates.
Provide details about the receiver and any proof of delivery issues.

Our team will assist you to locate your package and ensure your Vaylor order reaches you safely.