Returns & Refunds

Right of withdrawal — 14 days

You have 14 days from the day you receive your order to return it for any reason, no justification needed. This applies to every order shipped within the EU, including items bought on sale or with a discount code.

To be accepted, the item must be unworn, unused, in its original condition and original packaging, with proof of purchase.

How to start a return

Email info@vaylor.co with your order number within 14 days of delivery. We'll reply with return instructions and the return address.

Please don't send anything back before contacting us — items sent without prior approval can't be processed.

Return shipping is paid by the customer.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 10 business days.

Your bank or card provider may need a few extra days to show the money. If more than 15 business days have passed since we approved your refund, email us at info@vaylor.co.

Exchanges

The same conditions apply as for returns. Once we've received and approved your item, we'll ship the replacement at no extra shipping cost.

If you exchange for something more expensive, you pay the difference. If it's less expensive, we refund the difference to your original payment method.

Damaged or wrong items

Check your order when it arrives. If something is defective, damaged or simply not what you ordered, email us straight away at info@vaylor.co with a photo and we'll make it right — at our cost.

---

Lifetime Warranty

All Vaylor jewelry is made from 316L surgical grade stainless steel or 925 sterling silver, with 18K gold plating where applicable. Our materials are chosen to handle daily wear: water, sweat and skin contact, without turning your skin green.

No jewelry is completely immune to time and use. Our lifetime warranty is how we stand behind what we make.

If a piece fails because of a defect in materials or craftsmanship, we send you a free replacement. You don't need to return the faulty item.

What's covered

• Clasps or closures that break under normal use
• Chains or links that snap without excessive force
• Structural defects present at the time of purchase

What's not covered

• Normal wear and tear over time, including gradual wear of plated finishes
• Scratches or damage from impact, excessive force or rough handling
• Damage from improper use, accidents, harsh chemicals or negligence
• Lost items

How to make a claim

Email info@vaylor.co with your order number, a clear photo of the defect, and a short description of what happened.

Once we've reviewed and approved your claim, we'll arrange a free replacement. We assess whether the damage qualifies as a manufacturing defect based on the photo and description you send.